Warranty and claims

The seller is liable to the Customer for physical and legal defects of the purchased Product (warranty) as described in the Civil Code, especially articles 556-576 of the Civil Code. The Customer can file a complaint about the purchased Product under warranty. Claims under warranty are investigated in accordance with the Civil Code Act of 23 April 1964.



1. COMPLAINTS RELATING TO PRODUCTS 

1. 1. Barbaras declares that all Products offered at barbaras.pl are factory new, in original packaging, with a 2 year warranty (starting from the date the Product is delivered to the Customer or to a person appointed by the Customer), free from any physical or legal faults.

1.2. Barbaras as a seller is liable to the Customer, who is a consumer within the meaning of article 221 of the Civil Code, for non-compliance of the Products purchased by that consumer with the Sale agreement, as described in the Civil Code and the Act on Consumer Rights.

1.3. Barbaras is liable under warranty for physical defects that existed at the moment the items were handed over to the Customer or that were the result of a different cause that had been present in the items earlier.

1.4. Complaints resulting from a breach in Customers' rights that are guaranteed by law or those based on these Terms and Conditions should be filed at sklep@barbaras.pl or at: Barbaras, Sztombergi 100 28-200 Staszów or in person at the company's office . Barbaras shall investigate each complaint within the period of 14 days or, if this is not possible, inform the Customer about the deadline for considering the complaint within the same period.

1.5. Complaints resulting from a breach in Customers' rights that are guaranteed by law or those based on these Terms and Conditions should be filed at: sklep@barbaras.pl or at: F.O. BARBARAS Sztombergi 100,28-200 Staszów . Customers can also file complaints in person at the company's office. Barbaras shall investigate each complaint within the period of 14 days or, if this is not possible, inform the Customer about the deadline for considering the complaint within the same period.

Complaint form.

1.6. Following agreement with the Shop, Customers exercising their rights under warranty are obligated to deliver defective items to the company's office at the expense of the Shop if it is possible and justified. If due to the type of the items or the way they are mounted, it would be too difficult for the Customer to deliver the items, the Customer is obligated to give the Shop access to the items in the place where they can be found.

1.7. If the sold item has a defect, the Customer may make a statement for a price decrease or withdrawal from the agreement unless the Seller immediately replaces the item with a defect-free one or repairs the defect.

1.8. If the sold item has a defect, the Customer may demand that the defected item be replaced with a defect-free one or repaired. The Shop is obligated to replace the defective item with a defect-free one or repair the defect for the Customer in a reasonable amount of time without excessively inconveniencing the buyer. The Shop may refuse to satisfy the Customer's claims if making the defective item meet the agreement using the method chosen by the Customer is impossible or, if compared with the other method, the chosen method generates excessive costs. If the Customer is an entrepreneur, the Shop may refuse to replace the item with a defect-free item or repair the defect also when the costs of fulfilling the demand are greater than the price of the item.

1.9. The Shop shall investigate each complaint without undue delay, no later then 14 days from the date the complaint has been received. Within this period, the Shop shall inform the Customer in writing or via email about accepting or dismissing the complaint. If no information is given within the period, the complaint shall be treated as accepted.

1.10. If the complaint is accepted, the Shop shall reimburse any expenses made to file the complaint. The Shop shall reimburse the Customer by bank or postal transfer.

1.11. If the acceptance of the complaint means that the item shall be repaired or replaced, the Shop will send the item back to the Customer at the expense of the Shop.

1.12. Detailed information about the possibilities Customers who are Consumers have when using out-of-court methods of filing complaints and seeking redress and also the rules of accessing these procedures can be found in the offices and on the websites of Regional and Municipal Consumer Ombudsmen, NGOs whose statutory tasks include consumer protection, Voivodeship Inspectorates of the Trade Inspection and at the following addresses on the website of the Office for Competition and Consumer Protection:

http://www.uokik.gov.pl/sprawy_indywidualne.php http://www.uokik.gov.pl/spory_konsumenckie.php;

1.13. Customers who are Consumers have the following possibilities of using out-of-court methods of filing complaints and seeking redress:

1.13.1. The Customer may obtain free assistance as regards arbitration between the Customer and the Shop from Regional and Municipal Consumer Ombudsmen or NGOs whose statutory tasks include consumer protection (e.g. Consumer Federation or Association of Polish Consumers). Customers can call Consumer Federation free of charge at 800 007 707 or contact the Association of Polish Consumers at porady@dlakonsumentow.pl.

1.13.2. Customers have the right to request the Permanent Consumer Arbitration Court referred to in Article 37 of the Trade Inspection Act of 15 December 2000 (Dz. U. of 2001, No. 4, Item 24, as amended) to settle any disputes resulting from the sale agreement. The principles of organisation and operation of Permanent Consumer Arbitration Courts are defined in the directive of the Minister of Justice of 24 September 2001 on defining the principles of organisation and operation of Permanent Consumer Arbitration Courts. (Dz.U. of 2001, No. 113, Item 1214).

1.13.3. The Customer has the right to use out-of-court methods of complaint investigation and seeking redress in accordance with the procedure of Online Dispute Resolution developed by the European Commission and available at:

https://webgate.ec.europa.eu/odr/main/?event=main.home.show

1.13.4. The Customer has the right to apply to the voivodeship inspector of the Trade Inspection, in accordance with Article 36 of the Trade Inspection Act of 15 December 2000 (Dz. U. of 2001, No. 4, Item 25, as amended), for an arbitration procedure in order to amicably settle disputes between the Customer and the Seller. Information about the rules and operation of the arbitration procedure conducted by the voivodeship inspector of the Trade Inspection can be found in the offices and on the websites of the appropriate Voivodeship Inspectorates of the Trade Inspection.

1.13.5. If the complaint is not accepted, apart from the out-of-court methods of settling disputes described in subsections 8.14.1 to 8.14.4, Customers have the right to commence proceedings before a common court.

We would also like to inform you that the mail of F.O. Barbaras for customer contact is: sklep@barbaras.pl



2. COMPLAINTS ABOUT SERVICES PROVIDED ELECTRONICALLY 

2.1 Barbaras acts to make the Shop operate properly in the light of current technical knowledge and undertakes to remove any problems reported by the Customers as soon as reasonably possible.

2.2 Problems with the operation of the Shop may be reported in writing at the address of the company or at sklep@barbaras.pl or through the contact form available in the "Contact" tab.

2.3 The complaint should include the full name of the Customer, their address or email, type of problem and the date on which it occurred.

2.4 Barbaras shall investigate each complaint within the period of 14 days or, if this is not possible, inform the Customer about the deadline for considering the complaint within the same period.